Not happy with us?
Please get in touch.
We value your feedback.
You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.
1300 760 205
9am - 5pm (AEST)
[email protected]
If you’re not satisfied with any aspect of our service, we want to hear from you.
Get in touch and we’ll work with you to resolve your complaint promptly, transparently, and fairly.
Share feedback or a complaint
How we manage feedback
We’ll acknowledge your complaint quickly
We aim to acknowledge your complaint within 24 hours (one business day) of receiving it.
In all circumstances, we will provide an initial response within 10 business days.
We’ll investigate and keep you informed
We will review the details of your complaint and may contact you for further information if required.
Some complaints can be resolved quickly. Others may require further investigation before we provide our final response.
We’ll aim to resolve it as soon as possible
We aim to provide a written outcome to your complaint within 21 calendar days for general complaints, or within 14 calendar days for certain credit-related matters. If your complaint is complex or we need more information, we’ll let you know and explain any delay.
Our complaints policy
If you would like more information about how we handle complaints, including how to lodge a complaint and the timeframes that apply, please download our Complaints Policy below.